Return Policy - Online Clothing Store

We're here to ensure your satisfaction and want you to have a positive shopping experience. If you need to return an item, please follow these instructions:

1. Return Request : Before proceeding with a return, it is essential to obtain confirmation from our customer service team. Please contact us at customer.service@thru.store.

2. Return Reason : In your email, be sure to clearly state the reasons why you wish to return the item. This will help us improve our service and better understand your needs.

3. Wrong Size : Please note that we will not accept returns due to incorrect sizing. All items sold on our site come with detailed and verified measurements. We recommend referring to this information before making a purchase.

4. Return Policy : Items must be returned in the same condition as received, i.e. unworn, unwashed and with all original tags attached.

5. Return Shipping Costs : Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error.

We appreciate your understanding and cooperation. We're here to help and will do our best to make your purchase as satisfying as possible.