To track the delivery status of your package, you can click on the tracking link we provided in the confirmation email upon shipment.

What can I do if the tracking link is not yet active?

• Please be patient; the tracking link will be active once the package has been received by the courier.

What can I do if my tracking link doesn't update?

• Please note that the tracking link is not updated daily. However, if the link hasn't updated within 5-6 business days, please contact our customer service.

I received notification that my package was delivered, but I haven't received anything. What should I do?

• Check whether the package was delivered to a neighbor. If not, and if the package hasn't been delivered to you within four weeks of shipping, please contact our customer service team using the contact information below.